Privacy Policy

We appreciate your interest in our website. Protecting your personal data is very important to us.
In this privacy policy, we inform you, in accordance with the General Data Protection Regulation (GDPR), about the type, scope, and purpose of processing personal data when you use our website.

1. Responsible person

The entity responsible for data processing on this website is:

F.A.M-ECOM
Hanebalk 63
1628MV HOORN
Netherlands

Email: info@renviya.com

As a company based in the European Union (The Netherlands), we process personal data in accordance with the GDPR.
Our online store operates under the shop name Renviya and primarily supplies goods to customers in the United States.

2. Access data / Hosting

When you visit our website, data (so-called server log files) is automatically collected, which your browser transmits to our server or to Shopify:

  • Visited page

  • Date and time

  • Amount of data transferred

  • Referrer URL

  • Browser type and browser version

  • Operating system

  • IP address (shortened/anonymized)

Legal basis:
Art. 6 para. 1 lit. f GDPR (legitimate interest in stability and functionality).

Our website is operated by:

Shopify International Ltd.
2nd Floor Victoria Buildings
Haddington Road
Dublin 4, D04 XN32
Ireland

Further information on data protection can be found here:
https://www.shopify.com/legal/privacy

3. Cookies & Consent Management

Our website uses cookies to provide features and improve the user experience.

Types of cookies:

  • Essential cookies (e.g. shopping cart, checkout functions)

  • Functional and statistical cookies (Shopify Analytics)

  • Marketing cookies (only with consent)

Legal basis:

  • Article 6 paragraph 1 letter b GDPR – Contract performance

  • Article 6 paragraph 1 letter f GDPR – Legitimate interests

  • Article 6 paragraph 1 letter a GDPR – Consent via cookie banner

You can disable cookies in your browser; however, this may lead to functional limitations.

4. Making contact

When you contact us via our contact form or by email, we process your information to handle your request.

Legal basis:

  • Article 6 paragraph 1 letter b GDPR (pre-contractual measures)

  • Article 6 paragraph 1 letter f GDPR (general communication)

Data will be deleted as soon as your request has been fully processed, unless statutory retention periods apply.

5. Customer Account & Orders

When you open a customer account or place an order, we process the following data:

  • Name

  • Billing and delivery address

  • E-mail address

  • Phone number (optional)

  • Order data

Legal basis:
Art. 6 para. 1 lit. b GDPR

Data is stored in accordance with commercial and tax law requirements and subsequently deleted.

6. Payment processing

Payments are processed via Shopify Payments, a payment service provided by Shopify.

For this purpose, the following data may be transmitted:

  • Name

  • Billing address

  • Payment details

  • Order information

Legal basis:
Art. 6 para. 1 lit. b GDPR

We do not store full payment details on our own servers.

Further information on data protection can be found in Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

7. Shipping & Logistics

To deliver your order, we transmit the necessary data (name, address, and telephone number if applicable) to our warehouse or shipping partners.

Legal basis:
Art. 6 para. 1 lit. b GDPR

8. Analysis & Statistics

We use basic Shopify analytics features to optimize our website (e.g., page views and visitor numbers).
The data collected is anonymized and not personally identifiable.

Legal basis:
Art. 6 para. 1 lit. f GDPR

We do not use Google Analytics, Facebook Pixel, or Google Ads tracking unless you explicitly consent.

9. Your rights under the GDPR

You have the following rights:

  • Article 15 GDPR – Right of access

  • Article 16 GDPR – Rectification

  • Article 17 GDPR – Erasure

  • Article 18 GDPR – Restriction of processing

  • Article 20 GDPR – Data portability

  • Article 21 GDPR – Right to object

  • Article 7(3) GDPR – Withdrawal of consent

  • Article 77 GDPR – Right to lodge a complaint with a supervisory authority.

  • Requests may be sent to: info@renviya.com

10. Storage duration

Personal data is stored only as long as necessary for the respective purpose or as required by statutory retention periods.

Links to our guidelines

General Terms and Conditions

https://renviya.com/pages/terms-of-service

Shipping policy

https://renviya.com/pages/shipping-policy

Return & Refund Policy

https://renviya.com/pages/return-and-refund-policy

Privacy Policy

https://renviya.com/pages/privacy-policy

Transaction Policy

https://renviya.com/pages/transaction-policy

Contact

https://renviya.com/pages/contact

Legal Information

Store Name: Renviya

Company Name: F.A.M-ECOM

Address: 214 W Huron St, Chicago, IL 60654, United States

Company Registration Number: 94642974

Email: info@Renviya.com

Business Hours: Monday to Saturday: 08:00 AM to 06:00 PM, Sunday: Close

The current average response time is 48 hours.

Business address:
Hanebalk 63
1628MV Hoorn
The Netherlands

Warehouse address:
Liu Changxing
No. 2 Freight Elevator (West Side), 3rd Floor
No. 409, Yuantong Express, Suxi
Yiwu Town
310000 Zhejiang
China